Shipping Policy

Last updated: 2026

This Shipping Policy explains how shipping and delivery information is handled for orders or product requests made through bestpay10.com, operated by WHATECH MOBILE CO., LIMITED.

1. Order processing

Orders are processed after the required customer details have been submitted and, where applicable, after the order has been reviewed or confirmed. Processing times may vary depending on product availability, destination, public holidays, courier schedules and the accuracy of the information provided by the customer.

2. Delivery information

Delivery options, estimated shipping times and any available tracking details may be provided during the order process or after confirmation. Delivery estimates are indicative and may vary due to courier delays, local conditions, customs checks, weather events, remote addresses or other circumstances outside our control.

3. Shipping costs

Shipping costs, where applicable, are displayed or communicated before an order is confirmed. If shipping is included in the product offer, this will be shown in the relevant order information. Additional costs may apply in special cases such as remote locations, failed deliveries or address changes after dispatch.

4. Delivery address

Customers are responsible for providing a complete and accurate delivery address, including recipient name, phone number, postal code, city, country and any access details required by the courier. Incorrect or incomplete information may cause delays, failed delivery or cancellation.

5. Tracking

When tracking is available, customers may receive a tracking number or delivery update by email, SMS or another communication channel used during the order process. Tracking availability depends on the courier, destination and shipment type.

6. Failed delivery

If a courier cannot complete delivery because the recipient is absent, the address is incorrect, access is unavailable, or the customer does not respond to courier communication, the courier may attempt redelivery, hold the package temporarily, or return it to the sender according to its own procedures.

7. Damaged package

When a package arrives visibly damaged, please inspect it carefully before accepting it where possible. If the product appears damaged or incomplete, contact us as soon as possible at info@bestpay10.com and include your order details, a description of the issue and clear photos of the package and product.

8. Delivery delays

Although we aim to support timely delivery, delays may occur due to courier workload, customs procedures, local restrictions, incorrect delivery information, weather, public holidays or other events outside our reasonable control. If your delivery appears delayed, contact us at info@bestpay10.com with your order information.

9. International shipping

International shipping availability may depend on the product, courier coverage, destination country and applicable regulations. Customs duties, taxes, import fees or local charges, where applicable, are the responsibility of the customer unless otherwise clearly stated during the order process.

10. Shipping support

For any shipping-related question, delivery issue or tracking request, contact us at: info@bestpay10.com